Shipping Policy

Last Updated: July 11, 2026

Thank you for choosing Dessroza. We are committed to delivering your order quickly, securely, and with care. Please review our Shipping Policy before placing an order.

Order Processing

• All orders are processed within 1–3 business days after payment is confirmed.

• Orders are not processed or shipped on weekends or public holidays.

• During peak seasons, product launches, or promotional events, processing times may be slightly longer.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information (where available).

Shipping Time

Estimated delivery times are:

• International Shipping: 5–7 business days

Please note that delivery times are estimates and may vary due to customs processing, weather conditions, carrier delays, or other unforeseen circumstances beyond our control.

Shipping Rates

Shipping charges are calculated at checkout based on your destination and selected shipping method.

From time to time, Dessroza may offer free shipping promotions. Any applicable offers will be displayed on our website.

Order Tracking

Once your order has been dispatched, you will receive tracking information via email, allowing you to monitor the progress of your shipment.

If you have not received your tracking details within a reasonable time after your order has been shipped, please contact our support team.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.

These charges, if applicable, are the responsibility of the customer unless otherwise stated by Dessroza.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping and contact information at checkout.

Dessroza is not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete shipping details.

Lost, Delayed, or Damaged Orders

If your order is lost, significantly delayed, or arrives damaged, please contact us within 48 hours of delivery or the expected delivery date.

Please include:

• Your order number

• A description of the issue

• Photos of the package and product (if applicable)

We will work with the shipping carrier to resolve the issue as quickly as possible.

Order Changes & Cancellations

Orders may only be modified or cancelled before they have been been processed for shipment.

Once an order has been shipped, it can no longer be changed or cancelled.

Contact Us

If you have any questions about this Shipping Policy or your order, please contact our customer support team.

Email: support@dessroza.com

We aim to respond to all inquiries within 24 business hours.